Buds promotion

[S8]

Hi, I've just purchased a new S20 plus which comes with a offer of Samsung Buds. You have to claim via Samsung members app but the offer isn't on it. Has anyone managed to claim yet?

[MI5]

@S8 

I thought this was only available to pre-orders?

https://www.samsung.com/uk/galaxys-preorder/

[Cleoriff]

@S8 

I thought the promotion was finished? ie

Claim through the Samsung Members App on your new device between 10.03.20 - 31.05.20. You'll need to provide proof of purchase when prompted.

[S8]

Free Gift with Purchase: Promoter: Samsung Electronics (UK) Limited. UK or ROI residents (18+) (Individual Participant) or registered Companies (Company Participant) only. Purchase a selected new Samsung Galaxy S20+ 5G or Samsung Galaxy S20+ 5G Enterprise Edition (Promotion Product) from 02 (Participating Retailer) between 00:00 on 04/06/2020 - 23:59 on 01/07/2020 and claim a pair of Samsung Galaxy Buds+ wireless headphones in white (Reward) by redemption. No cash alternative. Promotion Product must be received and not returned. Individual Participants must complete the online claim form in the Benefits section of the Samsung Members app pre installed and Company Participants must complete the online claim form on the website (http://20202.samsungpromotions.claims/o2buds), upload proof of purchase and provide all other required information between 04/06/20 - 31/07/20 (Claim). Maximum 1 Claim per Promotion Product purchased, maximum 1 Claim per Individual Participant, maximum of 2 claims per household, and a maximum of two-hundred (200) Claims per Company Participant. See

[Cleoriff]

@S8 

My info is out of date then. Thanks for posting that.

You can get a copy of your order from My O2.

If not showing on the Samsung Members app then you need to call Samsung directly...

https://www.samsung.com/uk/support/contact/ 

[S8]

Free Gift with Purchase: Promoter: Samsung Electronics (UK) Limited. UK or ROI residents (18+) (Individual Participant) or registered Companies (Company Participant) only. Purchase a selected new Samsung Galaxy S20+ 5G or Samsung Galaxy S20+ 5G Enterprise Edition (Promotion Product) from 02 (Participating Retailer) between 00:00 on 04/06/2020 - 23:59 on 01/07/2020 and claim a pair of Samsung Galaxy Buds+ wireless headphones in white (Reward) by redemption. No cash alternative. Promotion Product must be received and not returned. Individual Participants must complete the online claim form in the Benefits section of the Samsung Members app pre installed and Company Participants must complete the online claim form on the website (http://20202.samsungpromotions.claims/o2buds), upload proof of purchase and provide all other required information between 04/06/20 - 31/07/20 (Claim). Maximum 1 Claim per Promotion Product purchased, maximum 1 Claim per Individual Participant, maximum of 2 claims per household, and a maximum of two-hundred (200) 

[MI5]

I'd give Samsung a call then @S8 

Unless you can get the app working by clearing cache / rebooting etc?

[S8]

I need to claim online via the link above which isn't working at the moment!

[S8]

All sorted now, Samsung have fixed the claim email link. My new Buds should arrive within 45 days!

[MI5]

Goo news @S8