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Anonymous
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Bought new 12 month contract and monthly amount different to tarrif appeared on my account

Hi, 

 

This is probably a common question so sorry but I couldnt find an answer.

 

I am a long time O2 customer (since 2007) and I just renewed my sim only contract as the RPI means it makes sense to get a new contract rather than stay pon what I was on. It is a 20GB data plan that I selected that is 12 months commitment at £20 a month then reverting to £33 after 12 months. 

 

My issue is that all of my order confirmations and my "my account" page do not mention the £20 a month, they are all showing the £33 a month. 

 

Is this normal?

 

Thanks. 

Posts: 88,591
Topics: 535
Solutions: 11,471
Registered: ‎04-04-2012

Re: Bought new 12 month contract and monthly amount different to tarrif appeared on my account

Yes, perfectly normal. 

https://community.o2.co.uk/t5/How-to-guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 73,399
Topics: 688
Registered: ‎14-01-2013

Re: Bought new 12 month contract and monthly amount different to tarrif appeared on my account

Mine is exactly the same on my sim only tariff @Anonymous. The full amount is shown, though you are only charged for the promotional rate when your bill is generated. All a bit confusing at first...Smiley Wink

*The Game Is On*


Anonymous
Posts: 0

Re: Bought new 12 month contract and monthly amount different to tarrif appeared on my account

Thanks for a fast reply. Very helpful.
Highlighted
Posts: 88,591
Topics: 535
Solutions: 11,471
Registered: ‎04-04-2012

Re: Bought new 12 month contract and monthly amount different to tarrif appeared on my account

No worries mate Smiley Happy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)