on 20-02-2018 14:07
This has caused great stress to me this morning and as an o2 customer of six years I feel a little bit let down. But I hope it all can be resolved in a reasonable manner. I sent an email to the complaint service but no reply. Also trying to get through on chat but no response.
Solved! Go to Solution.
on 20-02-2018 14:16
Hi @Anonymous The way to cancel your contract is explained in this link https://community.o2.co.uk/t5/How-to-guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526
The fact you did it via live chat means the correct procedure probably wasn't followed
You can ring customer services, though I'm not sure a refund will be made https://www.o2.co.uk/contactus
on 20-02-2018 14:18
Complaints process on link http://www.o2.co.uk/contactus
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 20-02-2018 14:52