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Bolt on

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James1986
Level 1: Joiner
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on ‎23-08-2019 09:35

on ‎23-08-2019 09:35

Hi can any1 help my son is managing to purchase bolt ons even without logging in he just clicks the pop up on the phone which somehow I am logged into through the browser if he is anywhere with no wifi and purchasing bolt ons with a click of a button can any1 help me by telling me how to stop this pls
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MI5
Level 94: Supreme
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on ‎23-08-2019 10:00

on ‎23-08-2019 10:00

@James1986 

Call customer services and ask them to block any bolt on purchases on the account.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152271 Posts
  • 651 Topics
  • 29037 Solutions
Registered:

on ‎23-08-2019 10:00

on ‎23-08-2019 10:00

@James1986 

Call customer services and ask them to block any bolt on purchases on the account.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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on ‎27-08-2019 10:20

on ‎27-08-2019 10:20

Hi @James1986, I hope you had a nice bank holiday weekend sun

 

Do you need any further help with this, or did following the advice above help you sort everything out?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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