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Level 1: Joiner
Posts: 1
Registered: ‎23-08-2019
Accepted Solution

Bolt on

Hi can any1 help my son is managing to purchase bolt ons even without logging in he just clicks the pop up on the phone which somehow I am logged into through the browser if he is anywhere with no wifi and purchasing bolt ons with a click of a button can any1 help me by telling me how to stop this pls
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Posts: 101,959
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: Bolt on

@James1986 

Call customer services and ask them to block any bolt on purchases on the account.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Bolt on

Hi @James1986, I hope you had a nice bank holiday weekend sun

 

Do you need any further help with this, or did following the advice above help you sort everything out?

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