on 07-11-2012 15:25
Im now about 5 mins from cancelling my new contract with o2, I,ve been on pay as you go for years, logging in online no problems, being able to change numbers on family bolt on, but now o2 decided to change all the information on my online account so it only shows me my contract details,
I went to online help advisors, who put me through pay as you go,then contract advisors,then back to pay as you go advisor,then back again to contract advisors,
Surely o2 should have let me set up my own account details for my contract phone
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on 08-11-2012 21:50
hope it gets sorted satisfactorily
on 09-11-2012 21:16
on 09-11-2012 21:16
still gettimg the runaround, everyone seems to be scratching their heads, and at a loss how to resolve this, so theyve been told if its not resolved by Monday, the phone is going back,
on 09-11-2012 23:04
you will still need to pay your contract though as it is a legally binding document & failure to pay will result in debt agencies being called & a black mark on your credit rating
on 10-11-2012 03:29
on 10-11-2012 08:58
on 10-11-2012 08:58
For clarity what is the exact issue with your my o2 account section?
I see lots of false advice but nobody claryfing the issue you have.
You moved from payg to contract did you keep your number as part of the move?
on 12-11-2012 21:02
on 12-11-2012 21:02
no, I,ve got 2 phones, one is a contract phone, and my husband is taking over my payg phone as it has the family bolt on attached to it,
The contract phone is going back tomorrow,as no-one bothered to ring today
13-11-2012 00:05 - edited 13-11-2012 00:07
they say they will call back but you either need to chase it up or have patience. o2 set up the accounts as they are the ones that have to perform the credit checks then set the accounts up on their system