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Leah104 · ‎21-02-2023

Hi I'm a new customer I receive my new device today and my bill date is the 20th February but I don't get paid till the 13th march can I change my payment date to then please I'm worrying as I don't want to be behind

MI5 · ‎21-02-2023

@Leah104

You need to talk to payment management, but remember, the payment is not due until 14 days after the bill date.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

TallTrees · ‎21-02-2023

Hi there @Leah104

Welcome to the o2 Community forum

Yes you need to be on time with your payments of course.

Get in touch with o2 customer services

Here: Or Social media

Guide: How to find help & contact O2

O2 Social Media

(Twitter | Instagram | Facebook)

HAPPINESS IS BEE SHAPED

MI5 · ‎21-02-2023

@Leah104

You need to talk to payment management, but remember, the payment is not due until 14 days after the bill date.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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