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JohnBB99 · ‎02-08-2024

The pdf of the bill for the number clearly states it runs to 4th August 2024.
But on the website it says the monthly contract will renew on 28th of July, which is a change for this number.

I have just concluded two contracts for other numbers under my account, but why has this one changed the renew date, when I was going to finish it before 4th August????
I'm annoyed,

John Baddeley.

My issue still not resolved.

MI5 · ‎02-08-2024

You need to ask o2 as already advised

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-08-2024

Already answered here https://community.o2.co.uk/t5/Pay-Monthly/Billing-date/td-p/1737310

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JohnBB99 · ‎02-08-2024

I want to know that on the next bill I want to pay some extra

This is my question.

MI5 · ‎02-08-2024

You need to ask o2 as already advised

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JohnBB99 · ‎02-08-2024

But I am not able to do that because the contract number is not with me.

They need a security code for entering the code

MI5 · ‎02-08-2024

As customers like yourself there’s nothing we can do about that unfortunately

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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