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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 23282 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 212792 Views
  • 2 replies
  • 2 kudos

No reply from Complaints Service

I am relatively new to O2 having transferred from Virgin having taken up a Volt contract. Part of the deal was an added Extra which was free for 6 months.I received my 3rd bill in July and was charged for the Extra, so went on Live Chat. The initial ...

Resolved! Fraud

Scammed !! No help from 202, no updates, cancelled direct debit as requested. Now hate O2 (was with Virgin). Account showing 1600 quid plus !! They said it would be sorted....but when ?

DuncanAm7 by • Level 1: Joiner
  • 247 Views
  • 1 replies
  • 0 kudos

O2 Switch Up In Store Error

Hi, I tried to do the O2 Switch Up in store yesterday morning to pre-order the new iPhone, all was going well until the final screen when it failed, this had happened to several other people - I tried another store and same issue, apparently an IT is...

sgw187 by • Level 1: Joiner
  • 446 Views
  • 1 replies
  • 0 kudos

Direct Debit Transfer

I have just had my sim plan moved from Virgin to O2 and I am not sure whether I need to pay my bill separately now. I had a direct payment set up with Virgin and in the emails I received from them there was this comment:" And just so you know, the on...

EPat02 by • Level 1: Joiner
  • 189 Views
  • 1 replies
  • 0 kudos

Unable to send texts

I can't send texts or connect to mobile data. Been like this for about 2 weeks. Everything else is working fine. I have turned phone off and on several times. I had an outstanding bill, which I guess may be the cause, but paid it yesterday and it is ...

Inklid by • Level 1: Joiner
  • 331 Views
  • 2 replies
  • 1 kudos

My bill

I have been charged for a ‘long call’ on 10 Sept that I did not make and have no record of. Please help me as I do not think I should be charged

Order Confusion

Good Evening,I am looking for some advice. I made an online order and I received an email with the contract shortly After I received."We need to take a look at your application. Hold tight and we'll get back to you within 24 hours"I was excited to or...

Ymsnoms by • Level 1: Joiner
  • 479 Views
  • 2 replies
  • 0 kudos

tracking number

Hi i have recently order a tablet and had the confirmation emails and on my O2 it has given my tracking number, but when i go on DHL website and put the tracking number in it is saying its wrong? can anyone help?

Resolved! Paying Of Device Plan

If I pay of my device plan early what happens with my airtime plan as I want that to end also.

Leni by • Level 1: Joiner
  • 305 Views
  • 1 replies
  • 0 kudos
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