Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Water Damage

My iphone 11 Promax has got water damage, i have insurance and have had the phone over a year and never replaced anything on it its in perfect condition. Will O2 replace the phone without any cost or will i still be charged even though ive got insura...

Tay by Level 1: Joiner
  • 1 replies
  • 0 kudos

Affordable Mobiles rejected my application

I am on a monthly rolling contract with O2 but want to get a new contract/phone - I found a deal on affordable mobiles (on an O2 contract) and ordered it but they rejected my application saying the network had rejected it. Has anyone had this problem...

Resolved! Apple ID

Hi, can anybody help me with an issue concerning my Apple ID? I’ve been locked out of two apps because when I try to update the app I get a message saying can’t update as it was purchased with a different Apple ID? One of the apps is my online bankin...

AlliR by Level 1: Joiner
  • 3 replies
  • 0 kudos

In a pickle,need help

So I am so confused.I am abroad in Spain at the moment and I had my new iPhone 12 sent over to me from England. It has arrived with my 4g sim (has my old number on) just a new one as I lost the other one.And I have the 5g sim as I will be switching o...

Crachel by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi, I joined 02 on a sim only as I couldn’t get a phone contract due to my age.I got the contract out on 22nd February and a payment of £18 was taken on the 23rd February. I’ve received a notification saying I’m overdue on a payment from the 9th Marc...

Extra account

I have 2 accounts registered andI want to cancel one. How?

Resolved! 2


Liam1989 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! My order

Haw I can to change my order

Vasile by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Europe Zone

recently received a text saying: O2: We've noticed your usage has been mostly in our Europe Zone lately. Just so you know our roaming service is intended for short breaks only. If your usage continues like it is, we'll have to add extra charges to yo...

Wi-Fi connection

Hi my phone has stopped connecting to my home wifi.says failed to connect.everything else kindle kids phones etc are connecting so it's not the router & Wi-Fi works away from the house.more often than not in getting the e sign or h with arrows.I can'...

Kerryw by Level 1: Joiner
  • 3 replies
  • 0 kudos