Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! ESims

Hi,I opened a new account and renegotiated an existing account recently. O2 said they would send an ESim for both so that I could install quickly. Both have not arrived (5th day) and O2 have cut my connection so that even if they did arrive I couldn'...

Resolved! Pricing

How the hell do I get to speak to somebody regarding my account pricing and billing?

my contract has ended and i want to change the tariff how do i do that?

HiMy contract ended and i need to change my tariff or negotiate a new contract but keep the same phone and also i need to add another phone to my account.how do i do all of this easilythanksDebbie

Resolved! I want to use my current money in my account for my new monthly roll on

30,000

Overcharged

I believe I have been overcharged for at least the last 3months. Also received a call from someone who says they are from O2 saying that I have been overcharged and they will refund me. I am concerned that this is a scam

Sim

Hi my sim isn’t working , I bought the phone yesterday it worked fine now today I have no service. Can’t receive or make texts and calls , can’t sort it out on my phone as I need activation texts and I can’t receive them

Extra xcharges

List of the same mobile number I have supposedly messaged which I have been charged 0.65p per message. What is this?

Get a new contract

Hiya I am currently pay as you go however I would like to get a contract

Amazon prime still being charged

HI Last month I cancelled the amazon prime which came for 3 months free when I renewed my contract. Checking my most recent bill from o2 im still being charged for May through June £8.99 for Prime - I checked amazon and I am no longer prime member ha...

Resolved! Transfer my existing number on contract to payg and change my contract number

I want a new number and move my existing number to payg, is this possible? And I do not want to get a new contract on my existing contract!

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