Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Can't get to a store due to disabilty - how obtain sim adapter

I'm unable to get to an O2 branch due to a new disability. I have purchased a new phone and need a new sized sim or a sim adapter as I wish to keep my number and can't afford any downtime as I need 24 hr contact with GP and hospital. Can anyone help ...

Resolved! Overdue Bill- How do I pay?!

I've been trying to pay my bill- my phoine is shut off and I'm in another country. The number to speak to someone isn't working, the live chat won't load, and it won't let me login completely and my phone wont take text messages anymore. I just want ...

Mim713 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Tamworth, Staffs

Is there a problem with the local mast? I’ve had no signal for the past 20 hours.

JPrice by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Spend cap

Remove spend cap

Sarah34 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Show previous month usage

I am on a cheapo 1GB SIM-only contract, and just got my bill - no surprises. But I can only see my usage this month, which started today, so is zero. Is there any way to see last (or earlier) month's usage? I would like to know how much I am using. T...

mng by Level 1: Joiner
  • 5 replies
  • 0 kudos

Roaming surcharge within Europe

I have been hit with an additional charge. This is what it says on the 02 website. "Travelling in our Europe ZoneIf you’re travelling within our Europe Zone, your data, minutes and texts allowances will work just like they do in the UK. That includes...

henry_law by Level 1: Joiner
  • 27 replies
  • 0 kudos

Resolved! Data usage

Hi,if I use all my 4g data will it automatically charge me more and let me go over it or will I have to buy bolt ons?

Ebony1 by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! Call forwarding

How do i find the number to call forward to my voicemail?

Nathan901 by Level 1: Joiner
  • 2 replies
  • 0 kudos