Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Credit card and credit check problem

Hi, The high level summary is that 2 days after I got my SIM, I tried to get another one and it started failing credit checks. This resulted in ny CC being blocked and probably something on my account blocking me from getting another SIM. As advised,...

Resolved! Pay off contract

Hi Ive just come to 02 from Virgin mobile - I have a monthly direct debit but believe Ive nearly paid off my handset- want to knoe how much Id need to pay to complete payment so I can get a new phone

Overcharged

you have charged me for 4 texts to Vanuatu on 13 August. I did not send any texts on that date, and I have never texted Vanuatu.

Sim Setup Process (with porting number)

Hello,I am currently with o2 and cant remember the process. Need help with:-i sorted the mother in law with a £8 sim only deal on Wednesday, at the same time i entered the PAC code, so that she could keep her old number from Plusnet mobile. The sim h...

Phone bill

Will my phones turn back on when i pay my bill?

About a refund

I have asked for a refund as I paid twice last month and I am just wondering when will I get it back as I ask for it nearly 2 weeks ago

Struggling to move 5 x SIM-only monthly contracts to O2

Hello O2,We are a family of 5 Vodafone customers struggling to move our SIM-only monthly contracts to O2. Using USwitch, I took out 2 new SIM-only contracts for my kids porting their numbers on the way. I was then unable to take out the 3rd+ online. ...