Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! New sim

I am awaiting for my sim to arrive. Is there anyway I could change the bill date to start on 8/12/21? My other contract ends 8/12/21 with THREE.

CTse by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cannot access previous bills after upgrade

I have been with O2 for numerous years. I have a private contract, but use my phone for work as well and submit my bills for expenses when i have to make expensive long range calls. Usually i could go into my bills and there was a dropdown box to vie...

Resolved! My contract

How long do i have left on my contract to run ?

Michael48 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Wifi calling

HiI’ve just moved over to O2 and want to set Wifi calling up - I’ve checked my phone supports it (it does - iPhone XR) and know how to turn it on on my phone, but it’s then coming up ‘to allow Wifi calling on this account contact O2’. Have followed e...

DeborahR by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! O2 Not Transfering Number

I have my work phone number XX with Vodafone which I wanted to transfer over to by new O2 number YY. Once the O2 SIM card arrived, I put in a PAC request with Vodafone over two weeks ago. I used the online form to log my request, got a BluePrism emai...

Resolved! Advice needed please

Hi all, my mum is currently on Virgin PAYG which is finishing their service in a few weeks. I've got her a new phone and a new O2 pay monthly sim which I ordered using my own O2 account as I'll be paying the bill as she doesn't like giving banking de...

Sarah_92 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Please help. O2 is not letting me downgrade my tariff

I'm paying £70 a month part of it is for the phone and rest for tariff. I'm not using my tariff allowance and its a complete waste of money. Just can't get hold of them on phone at all. Please help

Sumz by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Pac code

Where do i add my pac code?

Lizzy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Mobile Data Roaming on iPhone 13 Mini

Just been in France using my o2 sim in my Samsung A3 no issues, data roaming working fine, maps etc working fine. Swapped sim into new IPhone13 mini (birthday present) Data Roaming stops working, maps etc stop working. Google search found suggestion ...

Xanthe by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Cant give my PAC code to O2

I have a PAC code from my current provider. Tried contacting O2 on 202 from the mobile (with my new O2 SIM card in it) and also 0344809 0202 from my landline. Just get cut-off after automated voice says it'll take 30 mins to answer call. This is path...

DonofGor by Level 1: Joiner
  • 11 replies
  • 0 kudos