Billing date

[JohnBB99]

The pdf of the bill for the number ***********  clearly states it runs to 4th August 2024.
But on the website it says the monthly contract will renew on 28th of July, which is a change for this number.

I have just concluded two contracts for other numbers under my account, but why has this one changed the renew date, when I was going to finish it  before 4th August????
I'm annoyed,

John [account holder]

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Enlli]

1. Contracts don't automatically end but move to 30 day rolling. You can cancel now and the final payment may end up as a credit.

Secondly,

This is an open forum with no O2 input but scammers and worse can read your number.

Use the down arrow at the top of your post, choose edit and remove it.

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