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Billed twice on the same date

CMCK1
Level 1: Joiner
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on ‎04-09-2020 16:27

on ‎04-09-2020 16:27

Hi,

 

I cannot get talking to anybody in 02 by phone and I do not see the option for online chat anymore on the Web Portal....    Basically it looks like, I've been billed twice  on my monthly bill.  any ideas on how to progress this issue with 02

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MI5
Level 94: Supreme
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on ‎04-09-2020 16:35

on ‎04-09-2020 16:35

@CMCK1 

Are you on refresh?

If so, you do get 2 bills. 1 for device and 1 for airtime.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
Former Staff
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on ‎08-09-2020 12:15

on ‎08-09-2020 12:15

Hey @CMCK1 , how are you doing today? Would the above suggestion help explain the two bills? It would be great to hear back from you. slight_smile

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