Re: Bill

Jungle1 · ‎20-03-2024

im unable to pay my bill as it says direct debit info is not valid. How can I update my direct debit to start paying?

MI5 · ‎20-03-2024

@Jungle1

You can update your details in your MyO2 and see guide for more help Guide: How to Pay Your Bill (Airtime & Device Plans)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jungle1 · ‎20-03-2024

Unfortunately the my02 app hits me with an error and I can't log in. Tried the phone number and couldn't get through multiple times and tried virtual chat which was a waste of time. Ideally I need someone from O2 to contact me

MI5 · ‎20-03-2024

No one from O2 here @Jungle1

We're all customers like your self.

Sorry but you need to keep trying.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎20-03-2024

@Jungle1

If you know how much you owe, payment by bank transfer is a way of bringing yourself up to date.

Please see the guide that @MI5 has provided a link to. 👍

MI5 · ‎20-03-2024

Yep 🙄

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-03-2024

Oh wow, didn't realise it was that time already

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎20-03-2024

Soon comes around

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎20-03-2024

"Boing!", said Zebedee.

Links to O2 Social Media Team here

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