Bill

[Nat22]

I have just received new bill which has a charge of £55 on it for extra products bought. Is this linked to the fact I have been to Canada recently?

[b4u2]

@Nat22 

See itemised bill or ring cs for more details

remember we are users just like you.

[jonsie · Accepted solution]

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message