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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 241884 Views
  • 2 replies
  • 2 kudos

Resolved! Wrongfully charging you to cancel!

Has anyone else had problems with 02 when changing to a different provider with them charging you for your apple watches full price when you leave even though you purchased at a separate time? They have now closed my account so I can’t discuss this w...

Resolved! I paid my bill yesterday and I’m still restricted

Can anyone help me please how do I get in contact with o2. I paid my bill yesterday it was over due but my services are still cut off. What do I do. I need to make phone calls and things and I’m just stuck.

Cesca90 by • Level 1: Joiner
  • 3012 Views
  • 1 replies
  • 0 kudos

Resolved! International Travel

I'm travelling to New Zealand and want to know the cost of using my phone for 2 weeks

CC5 by • Level 1: Joiner
  • 379 Views
  • 1 replies
  • 0 kudos

Account locked

Hi, I can't dial out/recieve texts or calls. I received the below email yesterday but it seems so out of the ordinary that I thought it was a scam.I need functionality restored ASAP as I am recovering from back surgery, and waiting important phonecal...

Blocked sim

Hi. I made a call to 02 on Tuesday morning asking them to block my phone as I thought it was lost. The next day I went down to 02 shop and explained that I found my phone and asked to unlock my sim and phone. The guy told me that he made the request ...

Resolved! Sim only plan cheaper on compare sites ?

Hi I have come to the end of my contract and upgrade to a sim only plan, I opted for the tasty 100GB 12month plan for £20 PM. Thought I would browse sim only plans on compare sites after my purchase (stupidly), o2 are on every site offering a 100gb 1...

Resolved! Cant Access My O2 Account

Hi, I pay monthly for a Sim Card that goes into my Router for mobile Wi-Fi on a boat to work my Laptop.When I try to access my O2 Account they send me a 6 Digit Security Code to the phone number on my Sim that's in the Router, so I have no idea what ...

Tillerman by • Level 1: Joiner
  • 1584 Views
  • 3 replies
  • 0 kudos

Porting number to O2 went wrong

Hello, I signed up a new sim only plan with o2 and submitted the PAC code to O2 on Wednesday to move my number from Sky mobile on Thursday. the porting seems taking place as expected on Thursday. However today (Friday) I find out that my sky mobile a...

Gwy by • Level 1: Joiner
  • 1769 Views
  • 1 replies
  • 1 kudos

Resolved! Using my phone in france

Hi there I’m due to fly out to south of france on Monday is it safe to use my mobile phone for text calls and data roaming or will I be charged?

Steffany by • Level 1: Joiner
  • 1136 Views
  • 2 replies
  • 0 kudos
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