Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 255167 Views
  • 2 replies
  • 2 kudos

Resolved! international numbers

Recently had a text saying I have made my first call to an international number and this is not included in my tariff but I have not made an international number call at any point should I be worried.

Direct debit

Hi, I have a data sim and monthly sim with 02 but the direct debit keeps going out on the 16th and I get paid on the 20th. Now my phones been blocked and I have no way of using my phone til the 20th when I get paid. Please can you change the direct d...

Lwhite by Level 1: Joiner
  • 422 Views
  • 1 replies
  • 0 kudos

Resolved! First monthly payment

Hey! So I’m thinking of getting a new phone however I just want to ask do you need to pay the first monthly bill straight away? Or the month after you first get the phone? thank you in advance

Mr_joshua by Level 1: Joiner
  • 4371 Views
  • 5 replies
  • 0 kudos

Resolved! Cancel my plan and continue to pay my device

Need help I want to cancel my sim plan had for 2 years now but my contract states to do this I would need to pay off the remainder of my device which is 11 months , with cost living rising I can't afford both so want to some how cancel my sim but con...

Resolved! 'Something went wrong' when trying to order Pay Monthly SIM

Hello there, I am an existing O2 customer with a PAYG mobile number. I have been trying to take out a new contract and move my existing mobile number from Three to O2. On the checkout page I am asked whether I am a new or existing customer. After cli...

LU7 by Level 1: Joiner
  • 1734 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel tariff

I bought a tablet on a year device plan and have paid that off. i want to cancel the tariff but there isn't an option for it. all the options just say phone 202 but i don't have time to sit on hold for hours. is there a way to cancel it online or thr...

RioichiX3 by Level 1: Joiner
  • 1580 Views
  • 1 replies
  • 0 kudos

No service / no SIM after transferring to 02

Hi any one help me Start porting(transferring number) from Plusnet to 02 on 30th may 2022 don't happen till 31th at 7am O2 sim say no service no SIM Plusnet when off at 2pm No service so now I have no working number Plusnet say no service but know it...

Lee2k23 by Level 1: Joiner
  • 1784 Views
  • 7 replies
  • 0 kudos

Resolved! Mrs Masoumeh Shiri

Hi,could you please check the system and tell me when is my contract final payment?I need to know when is end of my contract.

Resolved! Poor service.

Dear sirs I am really unhappy with last months service I received, in fact I’m fuming. I asked 02 to help me with my bill for the month of may, as my pay date had changed. The advisor said that this wasn’t an issue as I was a good customer and theref...