Bill

[Heather999]

How do I cancel a recurring item that is on my phone bill? Google digital purchase. I have cancelled the subscription but continue to get changed each month.

[MI5 · Accepted solution]

@Heather999 

You shouldn't still be getting charged if you've cancelled it so check first that it has been cancelled with Google. 
after that, call customer service on 202 and ask them to block all charge to mobile payments on your account. 

[Payforit_Sucks]

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@Heather999 wrote:
How do I cancel a recurring item that is on my phone bill? Google digital purchase. I have cancelled the subscription but continue to get changed each month.

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@Heather999 This exemplifies why all O2 customers need to put a "charge to mobile" bar on their account. The idea of charging purchases to your phone account may appear attractive and simple at first, but if anything goes wrong it becomes a nightmare with nobody accepting any responsibility. Assurances given by O2 about "charge to bill" are just words. In reality they are no help at all!

Place a charge to mobile bar on your account and use a reputable payment mechanism which has clear procedures for dealing with disputes!