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Spend cap complaint.

Jj1712
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I’ve just got my most recent bill and have been charged for o2 travel whilst abroad out of the eurozone. I thought that by having a spend cap implicated across all my devices that this would not have happened … any advice please? 

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MI5
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@Jj1712 

O2 travel is not covered in a spend cap.

Guide: Spend Caps & Charge to Mobile on O2 

 

Excluded.

  • Recurring elements of your bill, such as your Airtime Plan, Device Plan, and insurance.
  • The price for buying a Bolt On which you opt in to. This includes O2 Travel bolt on at £6 per day.
  • Any charity donations made from your phone.
  • Charge to Mobile, such as buying digital content and apps from your phone.
  • Any charges relating to the management of your account, which includes, but is not limited to, paper bills, itemised paper bills and late payment fees.
  • Any charges for third party services (our access fees for these services are covered in your Spend Cap, as set out above).
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151469 Posts
  • 649 Topics
  • 28834 Solutions
Registered:

@Jj1712 

O2 travel is not covered in a spend cap.

Guide: Spend Caps & Charge to Mobile on O2 

 

Excluded.

  • Recurring elements of your bill, such as your Airtime Plan, Device Plan, and insurance.
  • The price for buying a Bolt On which you opt in to. This includes O2 Travel bolt on at £6 per day.
  • Any charity donations made from your phone.
  • Charge to Mobile, such as buying digital content and apps from your phone.
  • Any charges relating to the management of your account, which includes, but is not limited to, paper bills, itemised paper bills and late payment fees.
  • Any charges for third party services (our access fees for these services are covered in your Spend Cap, as set out above).
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
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Jj1712
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Thank you for your response 👍

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MI5
Level 94: Supreme
  • 151469 Posts
  • 649 Topics
  • 28834 Solutions
Registered:

You're welcome @Jj1712 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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