Solved: Re: Bill

Anonymous · ‎31-05-2017

Why is my bill so high this month when I have done nothing different to normal, looking at my bill it says I have spent over £10 on minutes, when I have unlimited minutes so looking back at my other bills this doesn't have it.

MI5 · ‎31-05-2017

We are not customer services so have no idea what numbers you have called but it sounds like you made calls not included in your allowance.
Check your MyO2 for a breakdown http://www.o2.co.uk/myo2
and see here for excluded numbers from your allowances
http://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-05-2017

We are not customer services so have no idea what numbers you have called but it sounds like you made calls not included in your allowance.
Check your MyO2 for a breakdown http://www.o2.co.uk/myo2
and see here for excluded numbers from your allowances
http://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎31-05-2017

Yes sounds like 0870 or 0845 numbers or even possibly international calls?

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