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Ap131 · ‎20-04-2024

Hello I’ve just received my latest bill & it’s gone up but I’ve not gone over my allowance, so I was wondering why this is ??

MI5 · ‎20-04-2024

@Ap131

See RPI - 2024

Also Guide: Have you fallen for or been conned into a premium rate scam? What to do next

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-04-2024

@Ap131

See RPI - 2024

Also Guide: Have you fallen for or been conned into a premium rate scam? What to do next

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎20-04-2024

Possibility that it is the annual increase which you see on the first bill in April

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

CinderKona · ‎20-04-2024

Yep mine has gone up too - no explanation.

Enlli · ‎20-04-2024

@CinderKona

Have a read RPI - 2024

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎20-04-2024

Everyone's bill has gone up due to the annual price increase as I mentioned above RPI - 2024

Your bill can also be higher due to charges not covered by your allowances Guide: Your Allowances - what is and isn't included

There is no requirement to notify customers in such cases but your bill breakdown in your MyO2 will guide you as to why.

My O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

CinderKona · ‎20-04-2024

Ok thanks

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