Bill date

[Oldbloke63]

Last month I was off sick leaving me short on my salary. Realising I couldn’t pay my bill this month I decided to change the bill date to the beginning of next month knowing I could cover the extra cost. I had a online chat with a person regarding my situation which took about half an hour. They confirmed that the date had been changed and extra costs would be incurred. Relief I thought, only to find today that isn’t the case and o2 have taken payment leaving me overdrawn on my account with no cash left for the rest of the month and to add insult to injury I’ll probably be charged by the bank as well. To say I’m not happy is an understatement.

[MI5 · Accepted solution]

This often happens unfortunately.
Either live chat failed you or the system over rode the changes and billed you automatically.
I’d raise a complaint and see if o2 will cover the charges you have incurred.
http://www.o2.co.uk/contactus
Use Resolver and include the transcript of your live chat.

[Oldbloke63]

MI5. Thank you for your info. Not sure how I get a copy of the transcript.

[MI5]

If you didn't get one at the time of the chat you can't now, but you need to ask O2 to review that chat content as part of your complaint.