Bill Higher Than Expected

[Anonymous]

My bill is meant to be £37.99 a month and for the last few months it seems to be nearer to £47. For one of the months I was on holiday so I understand that but there are no other reasons, how do I find out why I'm being charged so much more?

[jonsie]

Have a look in recent charges and 'what I have used' when you open your bill, from the links on the left in My O2.

Sounds like it could possibly be mms charges.

[Anonymous]

Hi

Another option is to call customer services on 202 and they will be able to break your bill down too.

[viridis]

Do you use Spotify?
If a premium account it may be charging direct to bill.
A few services do, are there any you can think of?

[Anonymous]

Possibly also numbers that are not taken from your inclusive minutes.

http://www.o2.co.uk/help/everything-else/special-numbers

If so their are apps and sites that convert those numbers to ones that can come out of your minutes. Ie http://www.saynoto0870.com

If mms this may help http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p...

[Anonymous]

ive had the same issue only on a more extreme case 

my phone bill should be £19 a month  and thats for both my pay monthly sims , i recieved my email about my bill being due and they are claiming that my bill should now be £93 this month ! they claim that i have made £62 worth of calls between both contracts , i had viewed all of my calls and the total for all the calls is only £16 and not £62!

be very carefull when you pay your bill and check it all out ! 

i recieved the email 24 days ago and every time i try phone and resolve the issue i keep getting cutt of before being able to speak to someone 

so just a heads up to anyone that has a contract check your calls and all charges and count up the amounts yourself before paying it !!

thanks

[Anonymous]

Sound advice andrewd2178

[Anonymous]

I would do what @Anonymous has said and call customer services

[jonsie]

If you feel the bill is wrong you need to speak to them. Any errors will be refunded.

[MI5]

You may not agree with your bills but it's very rare that they are wrong.