Bill Higher Than Expected

on 27-10-2014 12:59
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on 27-10-2014 12:59
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on 27-10-2014 13:07
Have a look in recent charges and 'what I have used' when you open your bill, from the links on the left in My O2.
Sounds like it could possibly be mms charges.

on 27-10-2014 13:27
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on 27-10-2014 13:27
Another option is to call customer services on 202 and they will be able to break your bill down too.
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on 27-10-2014 13:33
If a premium account it may be charging direct to bill.
A few services do, are there any you can think of?

on 27-10-2014 14:08
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on 27-10-2014 14:08
http://www.o2.co.uk/help/everything-else/special-numbers
If so their are apps and sites that convert those numbers to ones that can come out of your minutes. Ie http://www.saynoto0870.com
If mms this may help http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p...

on 27-10-2014 14:11
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on 27-10-2014 14:11
ive had the same issue only on a more extreme case
my phone bill should be £19 a month and thats for both my pay monthly sims , i recieved my email about my bill being due and they are claiming that my bill should now be £93 this month ! they claim that i have made £62 worth of calls between both contracts , i had viewed all of my calls and the total for all the calls is only £16 and not £62!
be very carefull when you pay your bill and check it all out !
i recieved the email 24 days ago and every time i try phone and resolve the issue i keep getting cutt of before being able to speak to someone
so just a heads up to anyone that has a contract check your calls and all charges and count up the amounts yourself before paying it !!
thanks

on 27-10-2014 14:34
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on 27-10-2014 14:34
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on 27-10-2014 15:02
I would do what @Anonymous has said and call customer services
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on 27-10-2014 15:39
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on 27-10-2014 15:39
If you feel the bill is wrong you need to speak to them. Any errors will be refunded.
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on 27-10-2014 18:01
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on 27-10-2014 18:01
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

