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__becky997 · ‎01-08-2022

I have just purchased a big bundle SIM and have gone to top up on the O2 app. I topped up £15 for the bundle however, it’s only allowing me to use the £10 bundle. Does anyone know how I can switch to the £15 as of today and not next month?

pgn · ‎01-08-2022

Bundles and changes up or down work from the next renewal date, the next month, @__becky997 - https://www.o2.co.uk/help/pay-as-you-go/big-bundles

you could get a Snacking bolt-on to tide you over though: https://www.o2.co.uk/help/pay-as-you-go/bolt-ons

Good luck!

Links to O2 Social Media Team here

MI5 · ‎01-08-2022

@__becky997

Just change your tariff in your myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

RafaC · ‎02-08-2022

Hey @__becky997 were you able to sort this one out?

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