Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Redeem

I received an email and text message stating I can claim £100 digital prepaid Mastercard. I took out a new contract 2 weeks ago, I went sim only as my current phone is still in great condition. Is this legit?

Resolved! SIM active but unusable

Hello I recently lost my mobile and I requested a block on my SIM. I subsequently retrieved my mobile and have been trying to get my number back online ever since. Following 2 SIM swap attempts for my phone I have been left 9 days with no service. Af...

Fraud - O2 have ruined my credit score

Around Januanuary this year I started receiving letters from O2 indicating that I've missed my payments. I checked my direct debits to O2 which showed I didn't miss any payments. The letters continued coming to my address and this time I was being th...

Resolved! Roaming in Northern Cyprus

Does anyone know what the charges are? I gather it is is not counted as Turkey or Cyprus and I can’t see a separate entry for it.

Resolved! Iphone 14 pro max

Still waiting for my iphone 14 pro max purple 128gb at time of order wait was three weeks ive now waited 4 weeks… contacted o2 for update and get the same auto response every time. Currently wait is up to four weeks which should surely mean i should ...

Resolved! NO SIGNAL!!

Hi, for the last year I’ve been having trouble not having any signal in my area. I have WiFi but have no signal to make any calls or texts. Spoken to O2 and they’ve told me that my area is busy… the website states it’s busy with data and they’re work...

Resolved! Discounted bills

I was accepted for the multisave discount but can’t see if added on my o2. I was also offered discount as they caused me a lot of stress and issues when getting my new contract but I can’t see that added either

Resolved! How comes my payment card is not acceptable by O2?

I decided to change my plan from pay as you go to the rolling plan. When I was about to pay, O2 showed that "We could not take payment. You may want to try again using a different card". I tried all the cards I have but it was still not working. What...

Resolved! Card Payment Not Accepted

I manually top up my phone every month through the website, no issues there. However I'd like to switch to a rolling plan and have it set up to direct debit. I've tried two different debit cards and both were rejected. Also tried different browsers. ...

Resolved! Invoice

We’re is my invoice number to claim galaxy buds?

O2

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