Being over charged

[Mandy12]

Im consistantly being over charged and its not because im using more data, theyve just changed the paymemt i make monthly without telling me. Ive tried to contact mutiple times and have had no reply. 

Has anyone else had this problem its infuriating 

[Spenny · Accepted solution]

Hi @Mandy12 Reach out to O2 via their social media channels or via the chat function on MyO2

If the additional charge is since April, then it will be the yearly uplift on the contract price. 

You can contact O2 customer services via the O2 app or on social media links as below

(https://o2uk.co/O2CFB) Facebook, (https://o2uk.co/O2CTW) Twitter, (https://o2uk.co/O2CIG) Instagram 

[madasaf1sh]

@Mandy12 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone
Thanks