Upgrade

[Stacey_ruth]

I received a call from o2 for an early upgrade (25/7)  I’ve received all my contract info via email etc, does it take longer for a phone to be dispatched from a call ??? 
online the phone is delivered the next 

[jonsie · Accepted solution]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[Cleoriff]

@Stacey_ruth 

You may find the phone is out of stock. It will show on their website but their stock system is not 'live'

The sales team (details above) will let you know.

Once you get a dispatch email, only then will the phone be on it's way to you.