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Being charged for something I have already paid for!

Anonymous
Not applicable

 

I am hoping someone can help me here!

 My contract for £43 a month (unlimited calls, texts and a gig of data that I never use) on my old phone ended on 22/7/17 I upgraded that day to my new phone and stayed with O2 (big mistake!!!) on a contract for £49 a month. I have now received my bill and they are charging me £65!?! 

  I have called to query this and was told I was being charged £18 for phone useage on my old phone between 5/7/17 and 22/7/17????

 The final payment for the previous contract came out on 24/7/17 due to the 22nd being a Saturday and would surely cover that period! The girl (who seemingly couldnt give me an answer to any question without putting me on hold for 10 mins while she asked a supervisor) said that was not the case but could not tell me why. To my mind if the contract has an expiery date and they take the final payment that covers the last month!?! 

  Basically I would like to make sure I am not going mental here and I should only be paying the £49 I have stated on my contract.

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MI5
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That makes sense as your bill is produced 2 weeks before it's paid so you have 2 weeks of usage to pay for upto the 22nd.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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From what you describe, yes you are correct but only customer service can see your bills so they either need to give you a satisfactory explanation or refund you the extra charges.
Call again and you might get someone better.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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adamtemp64
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Check in myo2 for a full breakdown of the charges

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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I did today second person was less help than the first! they just keep saying thats what it says on their system and when I try to get them to explain it they just repeat thats what it says on our system.

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Anonymous
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I have and it says what they told me on the phone, that the extra £18 was due to phone usage between the 5th and 22nd.

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adamtemp64
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The monthly fee is in advance then any non included charges are billed the next month . (Final bill) but not on upgrades charges carry over to new contract 

 

What are the exact wording for those charges in my o2 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 6 of 17
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MI5
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That makes sense as your bill is produced 2 weeks before it's paid so you have 2 weeks of usage to pay for upto the 22nd.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 17
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Anonymous
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so are we saying then that I should not have used my phone at all in the last month of my contract in order to incur no charges?

Message 8 of 17
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Anonymous
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 In My O2 it says my tariff is £54.93 (I signed a contract for £49) then its £0 for everything else and then £10 VAT. making the total £65.91

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MI5
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Using it or not would make no difference as you are paying half the monthly contracted rate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 17
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