Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! PAC Code Refused

Hello, I have an O2 account with 2 mobile phones and both phones are still being paid off. I would like to switch mobile provider, but continue to pay off my device plans with O2. It was my understanding that the device plans and the airtime are inde...

Resolved! Being charged twice

Hi, I had moved my job and my old phone with three wouldn't get a signal at my new place of work, the contract was up for renewal so I got a monthly rolling sim only contract with o2 to try their network and service, it works great at my workplace so...

Resolved! Calls on roaming

I am on PAYG and on a roaming at this moment. O2 says I can receive calls, but can't make any. How can I change the regulations to make calls?Thank you

Nan being charged to text my mum

Hi, My nan is on O2 PAYG and has recently started being charged to text my mum and only my mum. Nothing has changed in that time and all numbers are the same etc. We have checked that her number is saved as 0 and not +44 - as this has been suggested ...

Resolved! I need a new sim as i lost my phone

Hi there,i have lost my phone and i need a new sim card, it was a pay-as-u go sim.

Resolved! New O2 contract for existing customer

I've looked on the help of moving my number. I know I can move from another network, and from PAYG to PM and vice versa. I'm looking to transfer from PM to PM, with both contracts being with O2. I'm looking to upgrade my phone, I found the phone I wa...

Resolved! Cancel my account

Hello, I am on monthly pay contract, but I have finished my study in UK and leave the country. So how do I cancel my contract? I am not able to contact customer service on 202 now, so is there any ways that I can still cancel my account? thank you.

Resolved! Close my account

Why is there no easy button to close an account? How do I do this online? My father recently pased away and I have spent 30-min looking around myO2 but there seems to be no simple way to close his account and they keep taking the monthly fee in the m...

Resolved! Cant get the auto top up link in the email to work, says can't connect to server

Hi there,Can't get the link to confirm my Auto topup account, just says can't connect to server everytime.Anyone help?

Resolved! Can I Cancel a Change of Mind Cancellation?

I contacted CS via Live Chat today to cancel a 24 month Refresh Plan with an iPhone 5s within the initial 14 days of delivery and have to return this within 7 days (the return document says if it's not returned within 7 days they will have to charge ...

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