This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

incorrect charges in recent bill

Go to solution
Anonymous
Not applicable

on ‎13-08-2017 21:59

on ‎13-08-2017 21:59

my recent bill contains 4 charges for sending text messages from Northern Ireland to Guernsey. Surely both these countries are in the UK and therefore no charge should be made!

Message 1 of 12
2,336 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
jonsie
Level 94: Supreme
  • 95558 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎13-08-2017 22:02

on ‎13-08-2017 22:02

Unfortunately O2 have decided that the Channel islands are no longer part of the UK so international charges of around 40p are billed. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


View solution in original post

Message 2 of 12
2,140 Views
0 Kudos
11 REPLIES 11

Go to solution
jonsie
Level 94: Supreme
  • 95558 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎13-08-2017 22:02

on ‎13-08-2017 22:02

Unfortunately O2 have decided that the Channel islands are no longer part of the UK so international charges of around 40p are billed. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 12
2,141 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to jonsie
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎13-08-2017 22:08

on ‎13-08-2017 22:08

gu.PNG

http://international.o2.co.uk/internationaltariffs/calling_abroad_from_uk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 12
2,138 Views
0 Kudos

Go to solution
pgn
Level 77: Grand Master
  • 39639 Posts
  • 244 Topics
  • 1797 Solutions
Registered:

on ‎13-08-2017 22:10

on ‎13-08-2017 22:10

Guernsey is in the Europe zone, so if you live in NI, close enough to the border to pick up a Southern mobile network, roam onto it and send your message(s) for free Zipped

 

Pay-monthly/roaming-in-europe

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


Message 4 of 12
2,136 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to pgn

on ‎13-08-2017 23:16

on ‎13-08-2017 23:16

Guernsey is not classed as in the U.K. 

Message 5 of 12
2,118 Views
0 Kudos

Go to solution
madasaf1sh
Level 78: King of Kings
In response to pgn
  • 12016 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

on ‎13-08-2017 23:17

on ‎13-08-2017 23:17

@pgn wrote:

Guernsey is in the Europe zone, so if you live in NI, close enough to the border to pick up a Southern mobile network, roam onto it and send your message(s) for free Zipped

 

Pay-monthly/roaming-in-europe

 

This wont work as the channel islkds are not part of the EU, but are part of the customs,so you will be charged

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 6 of 12
2,117 Views
0 Kudos

Go to solution
Beenherebefore
Level 32: Blockbuster         
In response to madasaf1sh
  • 5063 Posts
  • 113 Topics
  • 12 Solutions
Registered:

on ‎13-08-2017 23:27

on ‎13-08-2017 23:27

@madasaf1sh wrote:
@pgn wrote:

Guernsey is in the Europe zone, so if you live in NI, close enough to the border to pick up a Southern mobile network, roam onto it and send your message(s) for free Zipped

 

Pay-monthly/roaming-in-europe

 

This wont work as the channel islkds are not part of the EU, but are part of the customs,so you will be charged

It should provided the connection is an Ireland (in Europe Zone) network NOT an N.I. network.

 

"What destinations are included in our Europe Zone?

Ireland         Guernsey"

 

"My life is a facsimile of a sham"
Message 7 of 12
2,110 Views

Go to solution
pgn
Level 77: Grand Master
In response to madasaf1sh
  • 39639 Posts
  • 244 Topics
  • 1797 Solutions
Registered:

on ‎13-08-2017 23:29

on ‎13-08-2017 23:29

If you check the link, Guernsey and Jersey are both in O2's Europe Zone - so qualify as a roam-like-home location. So if you are roaming on an Irish network and send a text to Guernsey, it comes off your free text allowance.
Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


Message 8 of 12
2,108 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to pgn
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎13-08-2017 23:33

on ‎13-08-2017 23:33

Sneaky, but nice idea. I'm sure house prices in the South will increase dramatically now wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 12
2,103 Views
0 Kudos

Go to solution
Beenherebefore
Level 32: Blockbuster         
In response to MI5
  • 5063 Posts
  • 113 Topics
  • 12 Solutions
Registered:

on ‎13-08-2017 23:42

on ‎13-08-2017 23:42

@MI5 wrote:
Sneaky, but nice idea.

No doubt O2 will quickly try to close that loophole Bang

"My life is a facsimile of a sham"
Message 10 of 12
2,100 Views
0 Kudos
Top Kudoed Authors
View All
Top