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Being charged for phone calls abroad

Fergo
Level 1: Joiner
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on ‎28-10-2023 15:25

on ‎28-10-2023 15:25

Being charged for calls while abroad but roaming was turned off on SIM and data, no calls were made by myself while abroad at all 

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jonsie
Level 94: Supreme
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on ‎28-10-2023 15:41

on ‎28-10-2023 15:41

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Bambino
Level 86: Prestigious
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on ‎28-10-2023 16:59

on ‎28-10-2023 16:59

@Fergo If you want to query the charges speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I DO NOT WORK FOR O2



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