I had two accounts with O2. I requested early termination of one of them, so I was charged termination fee. However customer service has agreed to refund the fee as credit for the other one, I was told there is a note on my account explaining this.
My current account however has been migrated to 360, so the customer service was unable to issue the credit and transferred to the 360 department instead. But the 360 department cannot see the notes left by the other department, so they transferred me back. This went on and on for two hours, after talking with 8 people and having to explain everything all over again I had to give up.
1. How is it possible that two customer service departments cannot communicate between each other
2. How can I get to the bottom of this? I just need £33.92 credited into my account as promised by customer service
