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Basket expired while awaiting credit check results for a phone contract

87_
Level 1: Joiner
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I filled in all my details and was told to wait to see what my credit check result would be and my basket expired before they came back. I'm disabled and unable to get to an in person store easily and am upset the website doesn't work or isn't clear 

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MI5
Level 94: Supreme
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@87_ 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

https://www.o2.co.uk/access-for-all/business/accessibility-vulnerable-customers-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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