Barred Phone

[Anonymous]

I recently had a bill of £287 and another bill of £300 mainly due to data abroad which I disputed and the advisor said they would call me back when it has been recalculated. However they barred my phone on saturday so therefore i rang them up and they unbarred it and said it wouldnt be put back on until at least friday. Today i notice my phone has been barred again, so i tried the online chat as i have no phone where i work and obviously my mobile has been barred. Apparently they cannot do anything and i would have to call the payments team, surely a big company like o2 would be able to allow communication across the whole of the departments. As to barring my phone again, surely these advisors should read through notes applied to my account explaining the situation taking into mind im not going to make a payment until it has been recalculated but expect a minimum payment of £150. Joke of a company!

[perksie]

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@Anonymous wrote:
Yeh thats what i sent it to, just seen on the bbc website that o2 customers are happiest.... From reading these forums that seems to be a lie ha.

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No it isn't when you consider they have 22 million customers and people only post here when they are unhappy about something, the number of posts here are very few.

The information you may have read is from various independent reviews, not lies then.

[Anonymous]

Give it a rest you, go back to bed.

[Anonymous]

small minority of 22 million customers......

I will say your case is one of those really hard to solve ones and you are between a rock and a hard place. You just need to keep calm and keep nagging at them I am afraid. 

I wish you all the luck in getting it sorted.

[perksie]

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@Anonymous wrote:
Give it a rest you, go back to bed.

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Oh dear, does the truth hurt, O2 have 0.5 complaints per 1000 customers?

http://media.ofcom.org.uk/2012/12/18/latest-telecoms-and-pay-tv-complaints-figures-revealed/

Funny how people don't like the facts isn't it?

[Anonymous]

Funny how you went out of your way to research it, quite sad actually.

Thats actually what i was pointing out however i said bbc rather than ofcom, i didnt say i didnt it wasnt true, i just said in my personal opinion that i didnt believe it.

[perksie]

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@Anonymous wrote:
Funny how you went out of your way to research it, quite sad actually.

Thats actually what i was pointing out however i said bbc rather than ofcom, i didnt say i didnt it wasnt true, i just said in my personal opinion that i didnt believe it.

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You didn't say that, you said it was a lie.

I didn't need to research it, I simply posted from another link I remembered from earlier, your opinion just isn't that important.

[Anonymous]

I said it was a lie because i didnt believe it.....

If its not that important why do you keep replying and making it seem like you've taken an interest in it?

[Anonymous]

Unusually for me, I am going to tell you both to get back to your corners. 

Come on guys. Lets leave it today. I am in too good a mood for arguments and as Perksie knows I am the first to normally jump in. 

Pretty please.

[MI5]

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@Anonymous wrote:
Give it a rest you, go back to bed.

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LOL, I had to laugh at that Dude, have you any idea who you are talking to.....?