Bad signal due to mast not working

[Lost21]

The last 3 weeks a mast is not working correctly causing me problems am I entitled to a lower bill till this is fixed as calls ,text and Internet keep dropping out

[MI5]

@Lost21 

It's best to call customer service once it's fixed so they know how much of a goodwill gesture to give you. 

Compensation is not compulsory though as faults are covered in the T&C's.

[Lost21]

Thanks will do that when the mast is fixed, its just really annoying spending money on things that don't work correctly.

[MI5]

@Lost21 

Understand, but stuff breaks and O2 will want to fix it asap.

Sometimes access to a site can be difficult though esp with Covid adding to the complications.