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Level 1: Joiner
Posts: 1
Registered: ‎03-01-2021
Accepted Solution

No order progress.

Hey all,

Just over a week ago I ordered an iPhone 12 5G, and had it down for 2 day delivery. 

I've recieved no emails since the legal documents stuff and the order confirmation, a chat with support a few days after the order told me that my order was still pending approval of a credit check (?) and that it would be sorted within 24 hours.

It's been a few days since then and I've still heard nothing. 

Posts: 117,518
Topics: 575
Solutions: 16,490
Registered: ‎04-04-2012

Re: No order progress.


Best to call customer service to check. 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)