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Level 1: Joiner
Posts: 5
Registered: ‎05-01-2020

Backing up stuck at 94%

This happens everytime my device backs up automatically although the percentage varies. 

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Posts: 100,634
Topics: 547
Solutions: 12,806
Registered: ‎04-04-2012

Re: Backing up stuck at 94%

@Marion_Gold 

Maybe due to a corrupted file in a previous backup. 

Deleting old backups usually helps. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎05-01-2020

Re: Backing up stuck at 94%

Sorry - should have asked how to delete old backups?

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Posts: 100,634
Topics: 547
Solutions: 12,806
Registered: ‎04-04-2012

Re: Backing up stuck at 94%

@Marion_Gold 

Depends on your phone. 

If Apple, go to iCloud settings and delete old backups from there. 

If Android, you need to look in Settings under backup and reset. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎05-01-2020

Re: Backing up stuck at 94%

Thanks again

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Posts: 100,634
Topics: 547
Solutions: 12,806
Registered: ‎04-04-2012

Re: Backing up stuck at 94%

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎05-01-2020

Re: Backing up stuck at 94%

Soz to keep bothering you but hopefully this is last time! Should that be 'Factory data reset' or 'reset settings - reset all settings to their defaults)'. 

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Posts: 100,634
Topics: 547
Solutions: 12,806
Registered: ‎04-04-2012

Re: Backing up stuck at 94%

@Marion_Gold 

Settings > Tap your name at top of screen >iCloud >Manage storage >Backups >This phone >Delete backup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,882
Registered: ‎18-02-2016

Re: Backing up stuck at 94%

Let us know how you get on with this one @Marion_Gold

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