BILL PRINT ERROR

[Anonymous]

Sp often I am unable to Print O2 Bill.  

Diagnostic Information 
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1010839423&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=9afc3912-32a3-4aac-afd6-170f4b07477c
   Error Code: o20x13212072ae 
   Userid: unauthenticated 
   Date/time: 13/07/2017 13:29:15

I need copy to claim expenses.  Why is it always such a trouble?

[jonsie]

Typical,  I dont need to view or print my bills and I can see them and download them so it's not a widespread issue by any means.

[Martin-O2]

@Anonymous @pgn This issue is still being worked on. Unfortunately I don't have an ETA but I'll give you a shout as soon as there is news. 

[pgn]

6 e-mails late on 21-Jul to tell me my online myO2 password had been changed, but still no joy. 

PS. Was not me trying to change my password, and I can still get in using my old PC, just unable to see what I need to see.

. 

[Martin-O2 · Accepted solution]

Hi guys, 

Due to the number of threads popping up around this issue I'm locking this one and asking that you discuss it over in this thread, which will be the main thread for updates on this issue. I didn't want to merge as it would be confusing due to the number of different conversations.