Awaiting Billing Credit

[RBB]

Hi, after a conversation with one of your colleagues on Monday 13.12.2021, about Premium Text messages I had received, it was agreed that my account would be credited with the amount of £6.38.  Your text message to me on the same day confirmed that the credit charge would be applied to my account the following day, Tuesday 14.12.2021.  To date, I still have not received the credit amount into my account.  My account still shows these Premium Text messages as an additional charge.  Please can you arrange this credit??

[jonsie · Accepted solution]

Use this guide to check recent charges

You should see a minus figure

Guide: How do I get to the 'Download Bill' page? 

Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[TallTrees]

Hello @RBB 

Welcome to the o2 Community forum 

We are a customer based Community not o2 customer services 

We cannot access your information 

you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this