This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Automatic top up question.

Go to solution
Anonymous
Not applicable

on ‎28-01-2017 11:15

on ‎28-01-2017 11:15

So... if starting a new sim with a £10 top up and it compels an 'automatic monthly top up' renewal each month, if I still have say..... £8 on it at the due time at the end of that month... is it going to still want to take another full £10 top up amount?
Message 1 of 6
2,460 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
Cleoriff
Level 94: Supreme
  • 128256 Posts
  • 835 Topics
  • 7590 Solutions
Registered:

‎28-01-2017 11:43 - edited ‎28-01-2017 11:45

‎28-01-2017 11:43 - edited ‎28-01-2017 11:45

Auto top up 12.PNG

http://www.o2.co.uk/topup

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 6
2,449 Views
0 Kudos
5 REPLIES 5

Go to solution
Cleoriff
Level 94: Supreme
  • 128256 Posts
  • 835 Topics
  • 7590 Solutions
Registered:

‎28-01-2017 11:43 - edited ‎28-01-2017 11:45

‎28-01-2017 11:43 - edited ‎28-01-2017 11:45

Auto top up 12.PNG

http://www.o2.co.uk/topup

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
2,450 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Cleoriff
  • 152040 Posts
  • 651 Topics
  • 28914 Solutions
Registered:

on ‎28-01-2017 11:54

on ‎28-01-2017 11:54

Auto top up depends on your tarrif and minimum top up level.
If on classic PAYG it won't auto top up until you drop below your set credit amount.
If on a bundle it will top up every month to ensure you have enough to pay for the bundle.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 6
2,445 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to MI5
  • 96020 Posts
  • 612 Topics
  • 7149 Solutions
Registered:

on ‎28-01-2017 11:58

on ‎28-01-2017 11:58

You have the choice as to whether you top up. It doesn't compel you to top up unless you have allowances that you want to renew.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 4 of 6
2,444 Views
0 Kudos

Go to solution
Anonymous
Not applicable

on ‎18-02-2018 14:12

on ‎18-02-2018 14:12

Have set up automatic top up but have not had confirmation. Had email with link but site says it has a problem 

Message 5 of 6
1,860 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
  • 152040 Posts
  • 651 Topics
  • 28914 Solutions
Registered:

‎18-02-2018 14:19 - edited ‎18-02-2018 14:19

‎18-02-2018 14:19 - edited ‎18-02-2018 14:19

Fair chance it failed then.
Might be best you call customer service on 4445 for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
1,858 Views
0 Kudos
Top Kudoed Authors
View All
Top