Hi,
First time on this forum so I hope this in the right section.
I have an HTC One on O2 contract and I'm having problems with it so would appreciate any advice on what my options are or maybe options to deal with it (beyond a call centre manager which is as far as I have got).
I have had the phone just over 2 months now and it has had issues since day one, the latest being the discovery and confirmation that the microphone isn't working properly and hasn't been since day one (it keeps dropping out on voice calls so the receiver can't hear me).
After reporting several different problems to O2 it would appear that the 'support' has been deliberately dragged out until I am now outside of the 28 day cooling off period and I have to accept a repair or a replacement (i.e. Repaired second hand unit) for the remaining 22 months of my contract (unless I buy myself out) which I find preposterous and totally unfair.
I have had to reset, full reset, try the phone in different areas, try different services in different areas and lastly try the same tests with a second new sim card (after receiving it via post) which has all taken me beyond the 28 days.
I mentioned several times that trying these 'tests' was using up time but was told that the initial date was noted and I would be OK.
Other issues have been to do with not being able to get a 3G signal and this was blamed on the sim but that has now been proven incorrect.
Now the microphone issue has been proved definately faulty and in need of repair I am hitting a brick wall with my requests for a replacement handset.
My issue with a repaired phone is that I didn't enter a contract for a 'repaired' one, I entered a contract for a brand new one, in full working order.
If I was happy to accept a repaired one I could have bought one far cheaper without a 2 year contract attached for example.
I have spoken to HTC who have advised me that the unit is faulty and furthermore it's a known fault which O2 are well aware of and they should replace it but O2 simply refuse to. They even denied any knowledge despite me offering to send them a link to their own forum where it is discussed with their own employees.
I am amazed that this is even legal, not to mention being totally unethical.
I understand that my options are very limited now due to the delays but hopefully someone here can help me find a resolution.
What I would like is a new replacement handset, otherwise I'd like the contract cancelled and fully refunded. In any other purchase & warranty situation that would be the options available to me.
Thank you.
How can O2 feel justified in arguing that a phone where the recipient can't hear the caller is 'fit for purpose'??? It beggars belief.
