Dear O2 Customer Service,
I hope this message finds you well.
I am writing to request information regarding the outstanding balance on my O2 account associated with the email address **Personal info**. I have been informed that there is a balance of £11 that remains unpaid.
Could you please provide me with the necessary details to settle this outstanding amount? Specifically, I would like to know the following:
1. The exact amount due, including any applicable late fees or charges.
2. Payment methods available for settling the balance.
3. Any reference number or account details that I should include with my payment to ensure it is correctly applied.
I appreciate your prompt assistance with this matter and look forward to your response.
Thank you for your help.
Best regards,
Francisco
