As Power of Attorny for my wife,who is now in care

[994]

My wife is now in residential care,( Altzheimers )and is 

unable to use her phone,and as her Power of Attorney,

I would like to have this contract terminated because of this.My question is:- If I take my Power of Attorney

Documents into our local O2 shop,and show them to 

Manager,can this be done without charge.

After all this contract has been paid without usage since start.

[MI5 · Accepted solution]

Hi @994

Shops cannot cancel contracts unfortunately.

You will need to contact customer services http://www.o2.co.uk/contactus and talk to the specialst team who deal with this.

Once the call is answered by O2, explain the situation and ask to be put through to the relevant department.

[Cleoriff]

@994I'm not absolutely certain that O2 will be as sympathetic as we would like in this situation.

As you have POA for your wife they may ask you to opt for cancellation via the normal route

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526

I hope, for your sake they will show some sympathy and allow you to cancel without penalty but unless you speak to them via the link given by @MI5 we won't know.

I wish you all the best with this and hope you have time to come back and let us know the outcome.

It's a bit of a 'grey' area if honest.

[MI5]

It is a grey area but cancelling without speaking to CS will definitely result in early termination charges.

[Cleoriff]

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@MI5wrote:
It is a grey area but cancelling without speaking to CS will definitely result in early termination charges.

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I didn't advise that. In fact I made it clear to @994 that they should speak to CS (as per your link) before taking any action. The outcome will be interesting to hear, in case we have a similar query in the future.

[MI5]

I was just emphasising in case it wasn’t clear to the OP.

[AndyinSuffolk]

Looking at my contract - which is probably the standard form - Clause 8 defines the ways of ending the agreement and Clause 19 specifies the form of notice to be given.

As far as I can see there are is no way under the contract to terminate it without being liable 

8.3 Unless otherwise specified, if you end this Agreement
during any Minimum Period or we end this Agreement under
paragraph 8.1(a)-(e) and (g), you must pay us a fee of no
more than each of the Monthly Subscription Charges up to
the end of the Minimum Period. If you pay us the fee of no
more than each of the Monthly Subscription Charges up to
the end of that Minimum Period in a single payment, we
may reduce the amount due by a rate determined by us.
This doesn’t apply if you end the Agreement for the one of
reasons in paragraph 8.4 below.

Thus it is down to O2's goodwill. I hope they will be understanding but obviously if there was any equipment involved it will not be worth much as is will be 'used' even if in its original box.

Clause 19 indicates it is necessary to 'call customer services'.

Good luck and best wishes.

[MI5]

O2 have a dedicated bereavement team who deal with this sort of situation.
It's not covered by the standard T&C's as it's a non standard situation.
The only way to resolve is to call and talk to them as already stated.

[Marjo]

Hi @994, it would be great to hear how you're getting on with this, have you made any progress?