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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237410 Views
  • 2 replies
  • 2 kudos

Resolved! O2 Signal & BT Wifi

Recently we have changed Wifi over to BT wifi,However ever since we have done this none of us on o2 get signal in the house?Please could somebody help me ?Is the wifi too powerful and blocking signal or can that even happen?Thank you

Resolved! Confusing Contract Vicious Circle.

Hi there to you all. I'm reaching a limit of patience even for myself with what mess a I've been dealt from o2 due to the simplest of mistakes with transferring from payg ee to a pay monthly contract with o2.After an intense security check that trump...

Anonymous by • Not applicable
  • 2448 Views
  • 21 replies
  • 0 kudos

Resolved! £30 off new handset offer finished?

Hi there Had almost completed purchasing a new phone yesterday, using the discount code for the £30 off headset price. I'm certain the terms & conditions of the offer said it was valid this weekend however, today, while trying to go through with the ...

Anonymous by • Not applicable
  • 2709 Views
  • 12 replies
  • 0 kudos

Resolved! Paying for an old phone

I have been paying £18.19 since November 2016 after upgrading, paying the full amount of the old phone off and setting up a new contract. Why wasn't this bill cancelled after the upgrade and how do I get a refund?

Anonymous by • Not applicable
  • 1252 Views
  • 7 replies
  • 0 kudos

Resolved! Scam number

I received a call from 994515492184, and have seen a bill charge £2.34 for a connection. This appears to be a scam... O2 should be advising us not to answer calls from this user.

Potter by • Level 1: Joiner
  • 1891 Views
  • 1 replies
  • 0 kudos

Bill Download

I cannot seem to download my bill. When I click on Download Airtime Bill it opens another tab (02 Companion Login) which is a blank page. I no longer see Download PDF Bill.

Anonymous by • Not applicable
  • 3385 Views
  • 11 replies
  • 0 kudos

Resolved! upgrades

why is 02 upgrades so expensive!!!!

Anonymous by • Not applicable
  • 1607 Views
  • 7 replies
  • 0 kudos

Resolved! Upgrade became new order

Anyone else upgraded, ie changed tariff and got new phone and found it was not upgraded but dealt with as a new order????Upgraded couple weeks ago and today discovered a second number had been applied to account and this had new tariff and old tariff...

smc by • Level 1: Joiner
  • 3173 Views
  • 24 replies
  • 0 kudos

Resolved! Overspend on bill

Can i repay my over spend over the course of so many months

Anonymous by • Not applicable
  • 1069 Views
  • 2 replies
  • 0 kudos
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