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Apple watch

South18
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on ‎17-04-2020 17:07

on ‎17-04-2020 17:07

I recently got an apple watch from apple and I have the Iphone XSMAX but I’m trying to set up the tariff for my apple watch. As I tried setting it up and logging in its stating there is and error and ref code 88
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MI5
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on ‎17-04-2020 17:25

on ‎17-04-2020 17:25

@South18 

Call customer service to check your account Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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South18
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on ‎17-04-2020 17:44

on ‎17-04-2020 17:44

I was speaking with them but they said they cannot do it over the phone and they sent me to the app. The app did not help either with my concern above in prev comment.
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MI5
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on ‎17-04-2020 18:31

on ‎17-04-2020 18:31

They are fobbing you off.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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South18
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on ‎18-04-2020 18:56

on ‎18-04-2020 18:56

Okay I really need help with this issue.
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MI5
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on ‎18-04-2020 20:58

on ‎18-04-2020 20:58

@South18 

Just a thought, on the iPhone, go to Settings and select Privacy > Motion & Fitness and switch it on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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South18
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on ‎18-04-2020 21:17

on ‎18-04-2020 21:17

It was already on
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MI5
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on ‎18-04-2020 21:44

on ‎18-04-2020 21:44

You'll need to keep calling O2 unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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South18
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on ‎25-04-2020 13:38

on ‎25-04-2020 13:38

The problem is still there sigh.
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