Anyone received the prepaid Mastercard?

[seato]

I haven’t received the sms or the email. Rang up yesterday and had a 30 second conversation where I was told there was a technical issue and I would get it in 24hrs. Still no sms or email. Reading all the horror stories from the previous prepaid Mastercard promotion has me worried. Has anyone received theirs yet?? 

[madasaf1sh]

@seato 

As per the Terms and Conditions of the offer it will be sent out after 45 days of you signing up:

Digital prepaid MasterCard will be issued 45 days from your eligible product purchase, provided you have not cancelled your service or returned your handset, that you remain on an eligible call plan, and you have followed the claim process. Active email address and mobile number required for offer redemption. Within 14 days of purchase, customers will receive email and SMS with instructions on how to obtain digital prepaid MasterCard, and customers must claim prepaid MasterCard 30 days of receiving the instructions and then activate the card within 90 days. Prepaid MasterCard card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230, pursuant to license by MasterCard International Incorporated. MasterCard® is a registered trademark of MasterCard International Incorporated. Further terms and conditions apply, see https://www.o2redeem.co.uk/january/terms. 

[seato]

Hi, 

the part I am referring to is the ‘Within 14 days of purchase, customers will receive email and SMS with instructions on how to obtain digital prepaid MasterCard’. I have not received a text message or email with any instructions despite those 14 days having elapsed. 

[MI5]

@seato 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

FAQ's here https://www.o2redeem.co.uk/About/FrequentlyAskedQuestions