Any other O2 customers having issues with the new ONLINE payment system.

[Anonymous]

Just a query,

Since O2 have moved over to their new online payment system I cannot pay my bills using my RBS visa debit card. The system works ok if I use my Visa or Mastercard credit cards but I don't want to use credit to pay my bills!!!

The old system would pop up the RBS password verification system that you entered characters from your password into. However, the new system briefly pops up this box but then flashes off before any characters have a chance to be entered. Then a message pops up stating that the transaction has failed and to contact my bank.....

I have subsequently found that my card is no longer accepted on the automated system (202) and that the customer services reps cannot get it through the system.

To clarify, it is ONLY O2 where I am having issues using this card, everywhere else, wether it be online or in a shop, has no issues whatsoever...

So has anyone else had these or similar issues and have O2 managed to resolve them for you?

[jonsie]

Can you just imagine the number of people whose phones will be disconnected Christmas Day?

[Toby]

@Anonymous, hi.

I shall talk to the rest of the team about your issues!

I am also gathering all of the feedback from everyone, so thanks for this! I'll share it with the team to see if the access can be improved.

[Cleoriff]

I think this is so damn serious actually. Customers trying to pay and having all methods refused. So due to an ongoing system error by O2.... customers will have phones cut off and a default placed on their account (as I have no doubt THAT part will still be working)

[Toby]

Hi @Cleoriff,

I agree with you and we'll try to get this rectified asap. I'm online tomorrow also, so shall continue to work with the team.

[MI5]

*Cough* Direct debit *Cough*

[Anonymous]

Most helpful......The reason I cancelled all my DD's was because I wanted them all to come out on 22nd of each month (payday) and none of the call centre advisors at the time were willing to sit through setting up 5 DD's and changing 5 lots of billing dates.....

[jonsie]

I've always found customer service to be very accomodating but you can only speak as you find.

[Cleoriff]

---

@MI5 wrote:
*Cough* Direct debit *Cough*

---

No need for coughing @MI5...it is top of the Ways to Pay guidelines.

Nowadays getting them set up appears to be an issue though (if you didn't do it at start of contract)...

[MI5]

Call 5 times and do one each call.....?
Anyway, I'm sure it's not a case of setting up 5 DD's. Just a date change on the existing one surely...?

[jonsie]

I would have thought so, no need to set up again.....