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Phone returned, contract still not cancelled, being chased for payment

nothappy99
Level 1: Joiner
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I have cancelled my contract after renewal as I have been mis sold. I have returned phone promptly on 29th of May. On the 7th of June I have received confirmation from O2 that they have received the device. Since then nothing happened, service is still showing in my account. The number is active on/off (?) and they are chasing me for payment for service I didn't even have a chance to use. It seems to me that they are deliberately prolonging this process in order to be able to charge customers the full month amount.

Any ideas how to get it sorted and finally cancel the contract, would be much appreciated.

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MI5
Level 94: Supreme
  • 147433 Posts
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Registered:

@nothappy99 

Persevere with O2.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147433 Posts
  • 637 Topics
  • 28316 Solutions
Registered:

@nothappy99 

Persevere with O2.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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