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Alexa verification text passcode - can't receive

CCCBBACK
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Hello,

 

First time poster asking for some guidance.

 

I'm setting up an Amazon Echo show for my elderly mother in order to keep in touch with her during the social distancing.  In order to connect my mobile it says it's sending me an SMS with a onetime passcode (OTP) but it's not coming through.  I've done it multiple times.  Any ideas?  Many thanks

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Bambino
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@CCCBBACK  You probably need to speak to Amazon customer support. Take a look at this link and scroll down to Contact Us. You can enter a phone number on the following page after logging in and they'll call you back. https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201945430

I DO NOT WORK FOR O2



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MI5
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@CCCBBACK 

How is your number stored on your Amazon account.

Mine is in the format +44 7*******

I can receive codes and tracing details from Amazon via sms OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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CCCBBACK
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Yes it is in the +44 format.  

I'm currently chatting to Amazon help who don't seem to know what the problem is.  

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MI5
Level 94: Supreme
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Maybe try deleting your number and re-adding it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
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How are you getting on with this @CCCBBACK? Have you got the passcode issue sorted? 

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JYokai
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I am having the same problem. How did you resolve this issue?
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